Frequently Asked Questions

Everything you need to know about enhancing your living space with Alen.

What is the standard shipping timeframe for furniture and decor?

Most in-stock items ship within 3-5 business days. Larger furniture pieces may require white-glove delivery, which typically takes 2-3 weeks depending on your location.

Do you offer a warranty on Alen home products?

Yes, all our furniture pieces come with a one-year limited warranty covering manufacturing defects in materials and workmanship.

What is your return policy for home accessories?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also log into your Alen account to view real-time updates on your delivery.

Are the materials used in your products sustainably sourced?

At Alen, we prioritize sustainability. We work with suppliers who use FSC-certified wood and eco-friendly textiles whenever possible to ensure a lower environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.